Enterprise Awareness on Trust product for Bank officers

Sector:

BFSI

BFSI

Service
Category:

eLearning

Custom Content – eLearning

Country/Region:

Asia Pacific

The Need

Getting bank officers across different branches and independents agents from across the country on the latest updates around the bank’s trust products was critical for effective customer service and product management. The training was set out to educate and certify professionals who can effectively handle the product. But managing this across islands over a limited span of time was a huge challenge with shrinking budgets.

Intervention

APEX Global in close collaboration with the L&D team and Trust products related subject matter experts outlined the learning objectives and core curriculum that needs to be packaged as online learning modules. The course was developed in compliance with the National Acreditation Agency’s requirements and rolled out to 1000s of officers.

Our Output/Impact

  • Certification compliant elearning course
  • Interactive, online and mobile responsive
  • In English and local languages